Grab some tea or settle down for a feed! Click or tap the first image for the video with subtitles. Here I tell you about my experience with the Project B Pregnancy Subscription Box and unfortunately it wasn’t great. Scroll down for images and an update since I recorded the video.
Brands featured include Pregnacare, Nairns, Le Couvent de Minimes, Weleda, Science of Skin, Bloom and Blossom, Divine, P’URE Papayacare, Natural Birthing Company, Dove, Tommy Tippee.
After my request to cancel my subscription was acknowledged, the following month a charge was made on my credit card! As soon as I noticed I demanded a refund but all of my requests were seemingly ignored, that is, no response to my email, contact form, tweet, voicemail and the phone was not answered on two other occasions I tried to call. Bearing in mind this is a service for pregnant women, so women who are possibly anxious, nauseous, fatigued, in pain etc this is disgraceful. The customer “service” is not just appalling, it’s completely absent. Later in the month I discovered that the charge had been refunded but I wasn’t advised of this. In light of this poor behaviour, I decided to report them to my credit card company so there can be no further charges.
This behaviour is completely at odds with the glowing testimonials on the website. When something goes wrong, the subsequent service received can fully redeem. For some reason, the Project B team decided my custom clearly wasn’t valuable. I can’t do anything about that!